Author: Dr Supreet Sidhu

Dealing with Angry Patients and Relatives

Learning how to deal with angry patients and/or relatives is a valuable skill we can develop to support us in clinical practice.  Given the nature of the healthcare environment, you will almost definitely encounter these situations in placements or when you start work. It is also a common station in OSCEs. In this guide, we will talk through some strategies you can use to help in these interactions, hopefully resulting in a more positive outcome for both you and the patient or relative.   Examples of reasons why patients/relatives become angry: They have been left to wait a long...

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